Is it safe to send or receive my item(s)?
We have re-opened our atelier and operations with safety measures in place to protect you and our employees.

• Our courier providers are facilitating non-contact collections and returns
• Item(s) received are quarantined for 48 hours ahead of their assessment
• Item(s) returned are packaged and quarantined for 48 hours ahead of collection

Are you offering all services and fully open?

• We have welcomed back a reduced number of staff and are regularly reviewing the situation.
• We have put into place various measures and procedures including;
  • Social distancing of 1 meters
  • Staggered breaks
  • Increased cleaning and hygiene throughout the atelier and office
  • PPE for staff, including masks and sanitiser

What does this mean for me when using your services?

• We have put these procedures in place to protect our staff and clients the best way we can through this period.
• We will keep this page updated with our policies and procedures.
• We thank you for your continued support and apologise that our services may take a little longer than usual to complete.

Book A Collection from your home anywhere in the world.

If you’d like further advice or guidance please email service@the-restory.com