SAFETY MEASURES IN PLACE DURING COVID-19

Is it safe to send or receive my item(s)?
We have re-opened our atelier and operations with safety measures in place to protect you and our employees.

  • Our courier providers are facilitating non-contact collections and returns
  • Item(s) received are quarantined for 48 hours ahead of their assessment
  • Item(s) returned are packaged and quarantined for 48 hours ahead of collection

Are you offering all services and fully open?

  • We have welcomed back a reduced number of staff and are regularly reviewing the situation as we progressively increase our team in stages.
  • We have put into place various measures and procedures including;
    • Social distancing of 2 meters
    • Staggered rota hours and breaks
    • Increased cleaning and hygiene throughout the atelier and office
    • PPE for staff, including masks and sanitiser
    • Reduced staff per shift to maximise social distancing

What does this mean for me when using your services?

  • We have put these procedures in place to protect our staff and clients the best way we can through this period.
  • We will keep this page updated with our policies and procedures.
  • We thank you for your continued support and apologise that our services may take a little longer than usual to complete.

If you have further questions please email service@the-restory.com