HOW IT WORKS
Stylists in any of the Shoe or Accessories Departments in-store can answer your questions and securely receive your item(s). Your details will be sent directly to The Restory who will collect your items, from a secure area in the store, within 48 hours.
WHILE WITH US
Once your item is received at our atelier, we will do a comprehensive assessment taking into account what you may have told us and or what we can see ourselves.
You will receive a quote detailing our approach, cost and turnaround expectations. You will need to approve this for work to begin.
Once the work has been completed, we will return your items at a time and to a place convenient to you. Carriage is inclusive for returns to Harvey Nichols stores or anywhere else within the United Kingdom, there are additional costs for international returns.
POPULAR SERVICES, WOMEN
Toe Piece Replacement
POPULAR SERVICES, MEN
They call it puppy love, but not so much when they chew your new Gucci loafers. Luckily, our shoe expert new exactly how to repair them which involved cutting away the old, damaged leather and replacing it with a fresh piece.
With slanted seams, heavy scuffing and a drooping Mary Jane strap, our shoe expert worked some restoration magic on these beloved Mcqueen heels to transform them.
We delved into a special archive of McQueen pieces courtesy of John Matheson, the man behind McQueen_Vault and had to pleasure of working some restoration magic on a couple of items that needed a little TLC. First up, see how the team restored the unique stitching on the soles of these knitted thigh high wonders.
See how the atelier team transform this classic Chanel lambskin bag into a cross body bag. A minor change that makes a big difference, ensuring the client can make the most of of their accessories!
Follow the process of these much loved Ferragamo pony skin pumps. Our atelier have created unique techniques to replicate the leopard print pattern as well as the pony skin. This case study shows the innovation we provide to ensure you can restore your favourite items and fall in love with them all over again.
In this case study our team needed to build and create a missing piece for the Chloé bag. One of the original tassels had been lost, so our team used the existing tassel to create a replica for the client to restore it back to its original design.
See in our latest case study how the atelier team transform this tired, dull looking Doctor’s bag and give it a new lease of life using a variety of techniques to restore the colour, the exposed piping and a small hole that started to form.
Read all about how we restored a pair of sparkly ‘Follie’ Louboutin heels that were unwearable when they entered the atelier. Our talented artisans created a new combination of glitters to recreate the leather for the heels, replaced the heel tips and replace some missing crystals.
See how our atelier team undergo a typical technique to revive a wardrobe classic; a pair of Tod’s loafers. The colour is hand mixed in our atelier to ensure the perfect colour match and applied with a sponge to ensure it is done evenly and sent back to the client almost as good as new.
The ever popular Gucci Soho Disco bag is seen frequently in our atelier; A testament to how well loved and used it is. See how our artisan revived this zingy red crossbody bag by using fillers to conceal piping, re-edging and doing a light colour touch up.