HOW IT WORKS
Stylists in any of the Shoe or Accessories Departments in-store can answer your questions and securely receive your item(s). Your details will be sent directly to The Restory who will collect your items, from a secure area in the store, within 48 hours.
WHILE WITH US
Once your item is received at our atelier, we will do a comprehensive assessment taking into account what you may have told us and or what we can see ourselves.
You will receive a quote detailing our approach, cost and turnaround expectations. You will need to approve this for work to begin.
Once the work has been completed, we will return your items at a time and to a place convenient to you. Carriage is inclusive for returns to Harvey Nichols stores or anywhere else within the United Kingdom, there are additional costs for international returns.
POPULAR SERVICES, WOMEN
Toe Piece Replacement
POPULAR SERVICES, MEN
Learn about the history of the classic Louis Vuitton Noé bucket bag and see how the team were able to replace the base of this well loved item.
Taking the risk to turn yellow shoes to blue, our dyeing experts tested the mix of base colour and dyes to ensure these Gianvito Rossi's turned navy, not green.
A large scratch needing a subtle repair that posed its challenges in our atelier but made all the difference to the client.
With the tips of the toes torn and heavily worn, there had to be a way to rescue these Manolo's. See how the team worked their magic to conceal the well-loved toes.
A handbag as iconic and symbolic as the Birkin will no doubt see a lot of love and wear through its life. See how the team extended the life of this zesty orange Birkin by creating leather reinforcements to strengthen the front and back panels and a colour revival.
In our latest case study the team were confronted with a pair of yellow satin Manolo's stained with mud. In this case, we were able to test the limits and see how light we could keep the colour ensuring the stains were concealed. The end result is a beautifully rich burgundy.
A well loved item we often see in our atelier was in need of some TLC in the form of a colour restoration. See how our team hand mixed the perfect colour to revive this Celine Trio.
These classic Loro Piana trainers came in with scuffs, scratches and some discolouration from general wear. As the damage wasn't so severe, see how the team revived them with a colour restoration. These are a wardrobe essential that deserves to be looked after properly.
As the saying goes, if the bag fits, buy it in every colour. Right? These Chanel mini bags are the perfect compliment to any outfit but of course, with daily wear comes natural wear and tear so both came into our atelier in need of a revival.
They call it puppy love, but not so much when they chew your new Gucci loafers. Luckily, our shoe expert new exactly how to repair them which involved cutting away the old, damaged leather and replacing it with a fresh piece.