HOW IT WORKS
Stylists in any of the Shoe or Accessories Departments in-store can answer your questions and securely receive your item(s). Your details will be sent directly to The Restory who will collect your items, from a secure area in the store, within 48 hours.
WHILE WITH US
Once your item is received at our atelier, we will do a comprehensive assessment taking into account what you may have told us and or what we can see ourselves.
You will receive a quote detailing our approach, cost and turnaround expectations. You will need to approve this for work to begin.
Once the work has been completed, we will return your items at a time and to a place convenient to you. Carriage is inclusive for returns to Harvey Nichols stores or anywhere else within the United Kingdom, there are additional costs for international returns.
POPULAR SERVICES, WOMEN
Toe Piece Replacement
POPULAR SERVICES, MEN
With time and wear, leather naturally softens and begins to lose original rigidity. Restructuring your bag brings back its original shape.
The joy of luxury is the value it holds to you. We worked with the owner of an heirloom Chanel to renew the bag while keeping the original charm.
When you love an item, it deserves to be worn - we're here to help when it starts to look a bit too worn. Learn more about Chanel bag repair.
This limited edition Lady Dior bag had lost some beads and sequins over time. Learn how our atelier restored this beautiful beaded flower meadow.
Give Miu Miu's iconic designs the love they deserve. Improve the longevity of your bag with colour and leather restoration.
Leila Van Kash's Chanel bag was faded and patchy. She brought it to The Restory for a reimagine in the form of a technicolour tie-dye transformation!
Follow the repair process as our atelier restores a hole in a pair of Jimmy Choo snakeskin trainers.
Through wear and tear snakeskin scales often start to lift and dry out. Follow the process of cleaning and conditioning this Prada bag.
Follow the art of restoration as we show the process of restructuring this Prada Galleria Bag
Follow the art of restoration as we show the process of reviving this pistachio Celine Trio.