We recognise and respect the importance of protecting the personal data of visitors to our website and users of our services. This privacy policy explains all of the personal data we collect about you through our website at and any associated application or platform (collectively our “Site”) and the services we provide via our Site, how we use that information and the procedures that we have in place to safeguard your data. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

We reserve the right to amend or modify this privacy policy at any time, including in response to changes in applicable law or if we change our business in a way that affects personal data protection. If we change our privacy policy we will post the changes on this page and may place notices on other pages of our Site, so that you are aware of any amendments. Providing us with up to date information allows us to carry out our obligations arising from any contracts entered into between you and us, to monitor and improve the provision of the services through our Site and to send you notices about our service or any changes to it. Please keep us informed if your personal data changes during your relationship with us.

It is important that you read this policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. If you are using our Site, your acceptance of this policy is deemed to occur upon your first use of the Site and you will be required to read and accept this policy when submitting any personal data to us when booking a service or requesting a quote.


Under data protection laws, the data controller (which is us where we determine the purposes and means of the processing of your personal data) is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.

Our Site is owned and operated by The Restory Ltd, a limited company registered in England and Wales under 09780970, whose registered office and trading address is at JD Bregman & Co. 1st Floor Spittlefield House, Stirling Way, Herts, WD6 2FX, UK (referred to here as “we”, “our”, “us”).  Our VAT number is 236 6434 03

Our Data Protection Officer is Vanessa Jacobs and they are responsible for overseeing questions in relation to this policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact the DPO at

Should you have any queries about this policy or our use of your personal data, please email :  Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you (as under section 8 below).


(a)  Personal data, or personal information, means any information about a living individual from which that person can be identified (directly or indirectly). This definition shall, where applicable, incorporate the definitions provided in EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”). Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include data where the identity has been removed (anonymous data).

(b)  Our Site may include (and other users may post) links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit before submitting any personal data to third parties.


Depending upon your use of our Site and/or our services, we may collect, use, store and transfer different kinds of personal data about you which include the following:

  • (a) Identity and contact data required to collect, undertake services, deliver and transport your items, including but not limited to your name, password, billing address, collection address, delivery address, payment details (held in Stripe), mobile number, telephone number, email address, country, and photograph (if you choose to upload a photograph of your items from which you are identifiable when placing an order or requesting a quote).

  • (b) Profile Data including your interests, preferences, feedback and any survey responses.

  • (c) Account data including any information you provide when you register an account with us.

  • (d) Enquiry, booking and correspondence data including information contained in any enquiry or booking you submit to us or contained in or relating to any communication that you send to us regarding our Site or services.

  • (e) Transaction and financial data, including details about payments made and other details of orders you have placed with us and services you have ordered from us.

  • (f) Data relating to what services you have requested and also which you may have declined.

  • 1.3 We collect and process technical data about your use of and browsing on our Site  including the pages you visit and how you interact with these pages, your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our Site. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

    1.4 We also collect marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences

    • If you are a customer and have purchased services from us, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

    • If you provide us with someone else’s data – for example, a house keeper, personal assistant, or provide us with someone’s data as part of our refer-a-friend scheme – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can give consent on his/her behalf to the processing of their data and receive on their behalf any data protection notice. You must respect the privacy of others at all times and you should not disclose any personal details about other people without their express prior consent.

    1.5 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    1.6 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services).