FREQUENTLY ASKED QUESTIONS
Following an assessment by our team of experts we will offer what is appropriate and/or necessary for your shoes to provide the best result within the parameters of this Revival Package.
Will my shoes look and feel like new after using the package?
This package entitles you to a bespoke package of services, not a full restoration of your shoes. The Restory will assess your items in-house and send you a quote of the services we recommend that you are entitled to within this package. Within the services we will provide a clean for your shoes. Should your shoes have laces we will source the closest match to replace them, as well as return your original laces. If your shoes are trainers we are not able to provide a sole replacement, protective sole or a re-heel. If your shoes require we will provide a heel tip replacement or a re-heel and a toepiece. Our team will provide up to 2 hours colour and/or leather restoration. Within the restoration we will focus the time on the area we deem to need the work the most for usability and aesthetic, according to our expertise.
What if my shoes need more services provided in this package?
If your item is extremely damaged and needs more than 2 hours of restoration or other repairs which are not included in your package, we will communicate with you and advise you of the additional price for the work. We cannot replace broken heels or recover heels within this package, this would be an additional cost. Stitching is not provided within this package, but an additional quote can be provided for this. Changing, refashioning or personalising the shoes in any way is not included within this package.
Is this revival package available for any shoes?
This revival package does not support exotics, patent (or high gloss), patterned leather or pony-skin. We are unable to source new hardware, repair or provide hardware re-plating. We have limited capabilities for fabric and can only provide special cleaning. We have limited capabilities for fur based on the way it has been coloured, treated and processed. Vegetable leather will only be special cleaned and re-edged if the original design had edging. We are only able to provide special cleaning and re-edging for alternative leathers made from PU. Suede will be special cleaned and colour restoration is dependant on the condition the nap is in, as this affects how even the colour will be absorbed. Suede and nubuck cannot be conditioned or polished.