Choose your preferred collection date and time through our online booking system.
Or securely drop in-store at Harvey Nichols Knightsbridge, London, UK. We’ll take care of the rest.
We respect personal data.
We will assess your item, taking into consideration the repairs you have requested and let you know turnaround expectations.
Once we have your approval we will go ahead with the repairs for your item.
We’ll notify you once your item is ready to be returned. You can then choose to have your beautifully packaged item(s) returned to Harvey Nichols Knightsbridge, London, UK for you to collect or delivered at a time and place convenient for you.
From scarves to sweaters and dresses to coats, we turn to woollens to keep us warm as the seasons get cold. However, tears, pulls or moth holes can deem your favourite knits unwearable. Learn how our visible mending technique brings your clothes back to life.
When you find a pair of shoes that are perfect for every occasion, giving them up is never an option. Livia Firth's silver Roger Vivier sandals accompanied her on her most special occasions. Learn how our artisans brought them back to life.
A handbag as iconic and symbolic as the Birkin will no doubt see a lot of love and wear through its life. See how the team extended the life of this zesty orange Birkin by creating leather reinforcements to strengthen the front and back panels and a colour revival.
With time and wear, leather naturally softens and begins to lose original rigidity. Restructuring your bag brings back its original shape.
The joy of luxury is the value it holds to you. We worked with the owner of an heirloom Chanel to renew the bag while keeping the original charm.
When you love an item, it deserves to be worn - we're here to help when it starts to look a bit too worn. Learn more about Chanel bag repair.
This limited edition Lady Dior bag had lost some beads and sequins over time. Learn how our atelier restored this beautiful beaded flower meadow.
Give Miu Miu's iconic designs the love they deserve. Improve the longevity of your bag with colour and leather restoration.
Leila Van Kash's Chanel bag was faded and patchy. She brought it to The Restory for a reimagine in the form of a technicolour tie-dye transformation!
Follow the repair process as our atelier restores a hole in a pair of Jimmy Choo snakeskin trainers.
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