USING OUR SERVICE AT HARVEY NICHOLS KNIGHTSBRIDGE, LONDON, UK IS SIMPLE
DROP IN STORE
Stylists in any of the Shoe or Accessories Departments in-store can answer your questions and securely receive your item(s). Your details will be sent directly to The Restory who will collect your items, from a secure area in the store, within 48 hours.
WHILE WITH US
Once your item is received at our atelier, we will do a comprehensive assessment taking into account what you have told us and what we can see ourselves.
You will receive a breakdown of the services and turnaround expectations. You will need to approve this for work to begin.
Once the work has been completed, we will return your items at a time and to a place convenient to you. We can deliver your items complimentary anywhere in the world or back to Harvey Nichols Knightsbridge, London, UK, for you to collect.